Handling a Difficult Customer

Handling a Difficult Customer

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Customer conflict is bound to happen. Learn how to deal with difficult customers by employing these proven techniques. Dealing with them professionally. Get control of yourself: Never argue with customers when they are angry, displeased or complaining. Listen and let the customer vent: Tune in to the customer; don't look for the nearest exit. Show the customer you care: Show concern for the customer's feelings.